WSA Charter

The WSA Charter/Code of Practice governs all responses made to enquiries from WSA Members, non-members, customers of WSA companies, the media and other sources.

The purpose of the WSA Charter/Code of Practice is to improve access to member organisations’ services and promote quality. The charter tells customers the standards of service to expect from member companies, what to do if something goes wrong, and who to contact within the WSA if they need to.

The WSA Charter:

1. tells customers the minimum quality standards they should expect when dealing with WSA members.
2. tells customers how to complain to the WSA if something goes wrong, or service is not met, or how to offer a suggestion for improvement.
3. assures customers that they will receive fair treatment
4. makes clear how they can contact the organisation and get further information.
5. makes sure the information presented by the WSA both in print and online is accessible and easy to understand
6. assures customers that WSA members are mindful of all relevant legislation
7. assures customers that the WSA updates all information periodically to reflect changes and improvements.

For more information contact
The Water Saving Association at
Address Address,
Address Addresss,
Postcode

Or telephone: 0207 123 4567

Or email info@wsauk.org.uk